Terms of Service

Last updated: May 2026

1. Acceptance of terms

By creating a Lembray account, you agree to these Terms of Service and our Privacy Policy. These terms form a binding agreement between you and Lembray Ltd, registered in England and Wales.

2. The Lembray service

Lembray provides a voice-first family memory preservation platform. We offer three subscription tiers: Memoir (free), Family and Legacy. We reserve the right to modify the service with 30 days notice.

3. Your account

You are responsible for maintaining the security of your account. You must not share your login credentials. You must be 18 years or older to create a Lembray account.

4. Your content

You own all content you create on Lembray. Lembray does not claim any ownership over your content. By using Lembray, you grant us a limited licence to store, process and display your content for the purpose of delivering the service.

5. Acceptable use

You must not use Lembray to upload unlawful or harmful content, record another person without their consent, attempt to access another user's account, or use automated tools to scrape the service.

6. Subscriptions and payment

Subscription fees are billed annually in advance. 30-day satisfaction guarantee: if you are not satisfied within 30 days of your first payment, contact us at hello@lembray.com for a full refund. Your subscription renews automatically unless you cancel before the renewal date.

7. Limitation of liability

To the fullest extent permitted by law, Lembray is not liable for any indirect, incidental or consequential loss. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

8. Termination

You can close your account at any time from your account settings. We will delete your data within 30 days of account closure.

9. Governing law

These terms are governed by the laws of England and Wales.

10. Contact

For any questions about these terms, contact us at hello@lembray.com.